Night Supervisor

Lamington Group | B Corp™; Southampton; On-site; GBP 21,000 - 30,000; Full time

Job summary

Lamington Group, via its Second Nature brand, is seeking a Night Supervisor to lead night operations, ensure safety and a welcoming atmosphere, and support the Night Manager. You will engage with guests during the early hours and coordinate with housekeeping to resolve issues on shift.

The ideal candidate will have experience in night operations within hotels or similar guest-facing roles, maintain composure, and take ownership of the night shift while keeping guests safe and informed.

Qualifications

• Experience in night operations, hotels or a similar guest-facing role.
• A calm, solutions-focused approach to the unexpected.
• Confidence working on your own and staying alert through quiet hours.
• Comfort with security systems and basic procedures.

Responsibilities

• Handle late check-ins, early check-outs and guest requests with genuine care.
• Patrol common areas, monitor security systems and respond calmly to alarms.
• Flag maintenance and safety issues straight away.
• Support the night team and help housekeeping with urgent room issues.
• Keep accurate records and guide guests through emergency procedures.

Skills

Communication

Health and Safety

Shift Management

Job description

Why Second Nature

Care, made daily.

Second Nature is part of Lamington Group. We design and run hometels, a word Lamington Group created and owns. They're practical, guest-centric places built around how people actually travel and live. Our teams focus on what guests need, not what a script says.

The role

As our Night Supervisor, you're a hands-on leader at the heart of night operations. You keep the property safe, secure and welcoming, look after guests in the early hours, coordinate with housekeeping and support the Night Manager. You're trusted to make the call on whether to sort something yourself or elevate it.

Who You Are

• Use Instinct. A stressed guest at 2am gets calm, proactive support from you.
• Own It. You spot issues, report them and take ownership of the shift.
• Include All. You keep communication flowing and morale up.
• Stay Curious. You ask why problems keep coming back and look for a fix.
• Think Big. Your attentiveness builds the trust that brings guests back.

We can teach you the systems. We can't teach you how to read a room.

What You'll Do

• Handle late check-ins, early check-outs and guest requests with genuine care.
• Patrol common areas, monitor security systems and respond calmly to alarms.
• Flag maintenance and safety issues straight away.
• Support the night team and help housekeeping with urgent room issues.
• Keep accurate records and guide guests through emergency procedures.

What You'll Bring

• Experience in night operations, hotels or a similar guest-facing role.
• A calm, solutions-focused approach to the unexpected.
• Confidence working on your own and staying alert through quiet hours.
• Comfort with security systems and basic procedures.

Why you'll love working here

• Hands-on leaders who check in regularly on your development.
• A clear career path towards Night Manager and beyond.
• Safety and guest care training from day one.
• More leave the longer you stay, two paid volunteer days and company sick pay.
• Friends-and-family rates, plus a free stay on us.
• A pension, wellbeing support, Cycle to Work and gym access.

We close the loop

Every applicant hears back from us, yes or no.

For everyone

Second Nature and Lamington Group are equal opportunities employers. We hire on attitude and ability, and we welcome applications from every background. If you need any adjustments, tell us when you apply.

Skills

• Communication
• Health and Safety
• Shift Management