Night Supervisor - Calm Security, Guest Care & Safe Nights

Second Nature; Southampton; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Team that means it

Growth that’s real

Learning, built in

Time off that respects you

Stay with us, on us

The day-to-day

Job summary

Second Nature is seeking a Night Supervisor to join our night operations team. You’ll help keep the property safe, secure and welcoming, responding to guest needs in the early hours.

You’ll balance attentiveness with efficiency, monitor the building, and support the Night Manager, acting decisively when issues arise. As part of Second Nature, you’ll work with a calm professional approach, ensuring guest safety and smooth handovers to the day team.

Qualifications

• Some experience in night operations, hotel duties, or a similar role
• Experience responding to guest requests and handling issues as they come up
• Comfort with monitoring systems and basic security procedures
• The ability to work well on your own during quiet periods
• An alert, observant nature, especially during quiet hours
• A calm, professional approach to unexpected situations

Responsibilities

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Skills

Night operations experience

Guest request handling

Security monitoring

Independent working

Job description

Second Nature is seeking a Night Supervisor to join our night operations team. You’ll help keep the property safe, secure and welcoming, responding to guest needs in the early hours.

You’ll balance attentiveness with efficiency, monitor the building, and support the Night Manager, acting decisively when issues arise. As part of Second Nature, you’ll work with a calm professional approach, ensuring guest safety and smooth handovers to the day team.