Night Operations Lead — Guest Experience & Security

Rbh Hospitality Management; Lancashire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted room rates

Birthday leave

Parental leave

Course Sponsorship

Discounted food & beverages

Refer a Friend

Flexible working

Wagestream pay

Life Insurance

Employee assistance

Wellness events

Free meals on duty

Job summary

The Imperial Hotel Blackpool is seeking a capable Night Manager to lead the night team, safeguard guests and colleagues, and oversee the overnight audit process. You will coordinate with every department to maintain seamless service and timely communications across the hotel.

Ideal candidates will have hotel hospitality or supervisory experience, strong attention to detail, and excellent communication skills.

Qualifications

• Experience in hotel or hospitality, preferably in supervisory/management.
• Strong attention to detail, especially night audit and end-of-day tasks.
• Excellent communication and guest-service skills.
• Good IT skills and familiarity with PMS and hotel systems.
• Calm, responsible with independent decision-making at night.
• Willing to work night shifts and stay focused overnight.

Responsibilities

• Ensure safety and security of guests and colleagues during the night shift.
• Manage the night team, ensuring effectiveness, training and development.
• Act as main contact for in-house and external guest queries overnight.
• Liaise with all departments for swift, efficient hotel communication.
• Oversee smooth overnight operations and high service levels.
• Prepare detailed handover notes and coordinate emergencies with departments.

Skills

Night audit

Attention to detail

Communication skills

PMS familiarity

Night shift leadership

Decision making

Tools

PMS

Job description

The Imperial Hotel Blackpool is seeking a capable Night Manager to lead the night team, safeguard guests and colleagues, and oversee the overnight audit process. You will coordinate with every department to maintain seamless service and timely communications across the hotel.

Ideal candidates will have hotel hospitality or supervisory experience, strong attention to detail, and excellent communication skills.