Night Manager: Overnight Guest Experience Leader

Harri; Cardiff; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hotel discounts

Food on shift

50% food discount for you and up to 3ゲ

Staff of the Month

Long service bonus

Refer a friend bonus

Job summary

Future Inns Hotels and Conference Centres is seeking a Night Manager to lead night staff, supervise reception duties, perform night audits and maintain security for guests and property. The role requires excellent customer service and proficiency with Microsoft Office and databases, plus the ability to work both independently and as part of a team.

You will be an experienced Duty Manager or Reception Supervisor in a hotel setting, stay flexible, reliable and professional, and capable of meeting

Qualifications

• Customer service excellence is essential.
• Proficiency with Microsoft Office and databases is required.

Responsibilities

• Lead night staff and oversee shift operations.
• Manage reception duties during night hours.
• Conduct night audits and ensure security of guests and property.
• Ensure the hotel and conference centre are ready for the day ahead.
• Provide high levels of customer service on a nightly basis.

Skills

Customer service

Microsoft Office

Tools

Microsoft Office

Job description

Future Inns Hotels and Conference Centres is seeking a Night Manager to lead night staff, supervise reception duties, perform night audits and maintain security for guests and property. The role requires excellent customer service and proficiency with Microsoft Office and databases, plus the ability to work both independently and as part of a team.

You will be an experienced Duty Manager or Reception Supervisor in a hotel setting, stay flexible, reliable and professional, and capable of meeting