Night Manager

The Imperial Hotel Blackpool; Lancashire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced parental leave

Course Sponsorship

Discounted food & beverage

Refer a Friend

Flexible working

Wagestream pay access

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team and oversee safety, security, and night audit processes on the North Promenade. You will ensure swift communication across departments and deliver consistently high service levels to overnight guests.

Ideal candidates have hotel supervisory experience, strong attention to detail, and the ability to make sound decisions independently during the night shift.

Qualifications

• Experience in hotel or supervisory roles, preferably night operations.
• Strong attention to detail and accuracy in night audit and end-of-day procedures.
• Excellent communication skills for handling guest inquiries and complaints.

Responsibilities

• Ensure safety and security of guests and the hotel during night hours and complete night audit.
• Lead the night team, providing support, training and development.
• Serve as main contact for in-house and external guest queries at night; coordinate with departments and emergency services as needed.
• Maintain clear handovers to the day team and ensure relevant information is recorded.

Skills

Night audit

Team leadership

Guest service

PMS familiarity

IT skills

Tools

PMS

Job description

JOIN US

At The Imperial Hotel Blackpool, we believe our people are our biggest assets and understand the value in putting them first. We are passionate about creating memorable experiences for our guests and providing a supportive and inclusive environment for our team. We are always on the lookout for new talent to join us on our journey and play a key role in delivering exceptional hospitality...

OUR HOTEL

Located on Blackpool’s famous North Promenade, The Imperial Hotel Blackpool is a historic and iconic hotel offering a unique blend of traditional charm and modern hospitality. With stunning views across the Irish Sea, the hotel provides a welcoming destination for both leisure and business guests visiting the resort.

Our hotel offers comfortable accommodation, a range of dining and bar facilities, meeting and event spaces, and leisure facilities, providing our guests with everything they need for a relaxing and enjoyable stay. Working at The Imperial Hotel Blackpool offers an exciting opportunity to be part of a dedicated team within one of the resort’s most recognised hotels. If you are looking to develop your hospitality career in a busy and rewarding environment, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family

• An additional days leave for your birthday

• Enhanced Maternity, adoption & shared parental leave

• Course Sponsorship

• Discounted food & beverage

• Refer a Friend scheme

• Flexible working arrangements

• Wagestream - choose how and when you get paid

• Life Insurance

• Employee Assistance Programme

• Social and wellness events and activities all year round

• Free meals on duty

And much much more!

AN EVENING IN THE LIFE OF NIGHT MANAGER AT OUR HOTEL

What you'll be doing...

• The principal responsibility is the safety and security of guests, colleagues and the hotel, whilst ensuring the accurate and timely completion of the night audit function during the overnight hours

• You will manage the night team, ensuring each member is effective, supported, trained and developed

• Being the main point of contact for all in-house and external guest queries and requests during the night

• Liaising with all departments and ensuring swift and efficient communication across the hotel

• Taking responsibility for the smooth and efficient operation of the hotel overnight, ensuring guests receive a consistently high level of service

1. Maintain clear communication with the day team by preparing detailed handover notes and ensuring all relevant information is recorded

2. Handle any emergency situations overnight, acting as the point of contact and coordinating with the appropriate departments and emergency services where required

WHAT WE NEED FROM YOU

• Previous experience in a hotel, hospitality or supervisory/management role, preferably within a night operation

• Strong attention to detail and accuracy, particularly when completing night audit, financial reconciliation and end-of-day procedures

• Excellent communication skills and the ability to handle guest enquiries and complaints professionally and confidently

• Good IT skills and familiarity with property management systems (PMS) and hotel operating systems

• A calm, responsible and professional approach, with the ability to make sound decisions independently during the night

• Flexibility to work night shifts and the ability to remain focused, organised and productive throughout the overnight operation

Compensation: To be discussed