Night Operations Lead — Guest Experience & Security

Village Hotels; Walsall; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Gym Membership: 2 x complimentary gym

Hotel Stays: Rooms from £20

Food & Drink: 50% off; 75% off Sunday

Friends & Family: 25% off F&B

Retail & Lifestyle: Brand discounts

Support: EAP

Job summary

Village Hotels is seeking a Night Team Leader to be the engine of the overnight shift. You will run the night audit, conduct security checks, and ensure guests and events operate smoothly while keeping the building compliant and the team motivated.

As the night leader, you will manage rotas to balance wage costs, train new starters, run team briefings, and hand over to the early Duty Manager to start the day strong. Your attitude and energy are valued as much as experience.

Qualifications

• Experience in hospitality/night shift preferred.
• Able to manage night audit and security checks.
• Strong leadership under fatigue and busy periods.

Responsibilities

• Oversee night operations, including reconciling day’s takings and securing the building.
• Ensure exceptional guest welcome for late arrivals and smooth check-outs for early departures.
• Lead the night team, manage rotas, train new starters, and handover to the Day team.

Skills

Night leadership

Customer service

Team management

Security checks

Rotas

Job description

Village Hotels is seeking a Night Team Leader to be the engine of the overnight shift. You will run the night audit, conduct security checks, and ensure guests and events operate smoothly while keeping the building compliant and the team motivated.

As the night leader, you will manage rotas to balance wage costs, train new starters, run team briefings, and hand over to the early Duty Manager to start the day strong. Your attitude and energy are valued as much as experience.