Night Operations Lead — Hospitality & Guest Experience

RBH; Lancashire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hotel staff discount

Birthday leave

Maternity & parental leave

Course sponsorship

Food & beverage discount

Refer a friend

Flexible hours

Wagestream pay

Life insurance

EAP

Wellness events

Free meals on duty

Job summary

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team, ensure guest safety, and maintain service standards across the night shift. You will oversee night audit, respond to guest requests, and coordinate with departments to ensure smooth operations.

We value hospitality experience, attention to detail, strong communication, and the ability to work independently through the night.

Qualifications

• Experience in hotel, hospitality, or supervisory role.
• Strong attention to detail and accuracy in night audit and end-of-day procedures.
• Excellent communication with guests and colleagues.
• Good IT skills and familiarity with PMS and hotel operating systems.
• Calm, responsible, and able to decide independently during the night.

Responsibilities

• Oversee safety and security of guests, staff and hotel during overnight hours.
• Manage the night team, ensuring effectiveness, support and development.
• Be the main point of contact for in-house and external guest queries at night.
• Coordinate with departments for swift, efficient overnight communication.
• Ensure smooth overnight operations and consistently high service.
• Prepare detailed handover notes and record relevant information.
• Handle emergencies and coordinate with departments and services as needed.

Skills

Hospitality experience

Attention to detail

Communication skills

IT skills / PMS

Calm under pressure

Night shift adaptability

Tools

Property Management System (PMS)

Job description

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team, ensure guest safety, and maintain service standards across the night shift. You will oversee night audit, respond to guest requests, and coordinate with departments to ensure smooth operations.

We value hospitality experience, attention to detail, strong communication, and the ability to work independently through the night.