Night Manager: Lead Overnight hotel ops & guest service

The Imperial Hotel Blackpool; Lancashire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced parental leave

Course Sponsorship

Discounted food & beverage

Refer a Friend

Flexible working

Wagestream pay access

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team and oversee safety, security, and night audit processes on the North Promenade. You will ensure swift communication across departments and deliver consistently high service levels to overnight guests.

Ideal candidates have hotel supervisory experience, strong attention to detail, and the ability to make sound decisions independently during the night shift.

Qualifications

• Experience in hotel or supervisory roles, preferably night operations.
• Strong attention to detail and accuracy in night audit and end-of-day procedures.
• Excellent communication skills for handling guest inquiries and complaints.

Responsibilities

• Ensure safety and security of guests and the hotel during night hours and complete night audit.
• Lead the night team, providing support, training and development.
• Serve as main contact for in-house and external guest queries at night; coordinate with departments and emergency services as needed.
• Maintain clear handovers to the day team and ensure relevant information is recorded.

Skills

Night audit

Team leadership

Guest service

PMS familiarity

IT skills

Tools

PMS

Job description

The Imperial Hotel Blackpool is seeking a Night Manager to lead the overnight team and oversee safety, security, and night audit processes on the North Promenade. You will ensure swift communication across departments and deliver consistently high service levels to overnight guests.

Ideal candidates have hotel supervisory experience, strong attention to detail, and the ability to make sound decisions independently during the night shift.