Night Supervisor

Leonardo Hotels; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

Leonardo Hotels in Bristol is seeking a Night Supervisor who will work closely with the Night Manager and Front Office Management to ensure guest service, operational standards and safety during overnight shifts. You will take ownership of the operation and oversee the overnight service with a focus on a warm welcome and professional service.

The role requires strong communication, organisational and problem-solving skills, with the ability to work independently, handle guest inquiries, and

Qualifications

• Experience in hotel night operations or supervisory role preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee overnight operation and ensure smooth service.
• Carry out the night audit and reconcile daily transactions.
• Handle guest inquiries and resolve complaints with exceptional service.
• Support and guide Night Team colleagues, maintaining high operational standards.
• Coordinate with other departments to ensure seamless hotel operations.

Job description

As a Night Supervisor, you'll play a key role in ensuring the smooth and efficient running of our hotel overnight. Working closely with the Night Manager and Front Office Management team, you'll help maintain exceptional guest service, operational standards and the safety and security of our guests and colleagues. This is a varied and rewarding role where no two nights are the same! We're looking for someone who is confident, organised, hands-on and able to take ownership of the operation while creating a welcoming environment for our guests. If you're our ideal Night Supervisor, you will:

• Be yourself! Bring your personality, positivity and passion for hospitality to work every day.
• Support the Night Manager in overseeing the overnight operation, ensuring a smooth and efficient service.
• Take responsibility for the safety and security of our guests, colleagues and hotel.
• Carry out the night audit, reconcile daily transactions and ensure accurate financial reporting.
• Confidently handle guest enquiries, requests and complaints, providing effective solutions and exceptional service.
• Support and guide Night Team colleagues, encouraging teamwork and maintaining high operational standards.
• Assist with guest arrivals and departures, ensuring a warm welcome and professional service throughout the night.
• Work alongside the Night Porter, actively supporting room service, cleaning duties and the upkeep of public areas to ensure the hotel's high standards of cleanliness and presentation are maintained.
• Coordinate with other departments to ensure seamless hotel operations.
• Ensure a thorough handover to the morning team, highlighting important information and outstanding matters. Previous experience in hotel reception or night operations, ideally at supervisory level.
• Strong communication, organisational and problem-solving skills.
• Confidence working independently and making decisions when required.
• Excellent attention to detail and a commitment to maintaining high standards.
• A flexible, proactive and hands-on approach, with a willingness to support all aspects of the night operation.
• Experience with a hotel property management system; knowledge of Opera Cloud would be an advantage.