Night Supervisor

Leonardo Hotels; West of England; On-site; GBP 17,000 - 22,000; Full time

Job summary

Leonardo Hotels is seeking a proactive Night Supervisor to help run overnight operations with the Night Manager and Front Office team. You will ensure guest service, safety, and financial accuracy while maintaining high standards throughout the night.

The role requires you to oversee night activities, guide the Night Team, handle guest inquiries, and coordinate with other departments to deliver a seamless overnight experience.

Qualifications

• Strong communication, organisational and problem-solving skills required.
• Confident working independently and making decisions when needed.
• Excellent attention to detail and high standards.
• Flexible, proactive and hands-on approach to the night operation.
• Experience in hotel reception or night operations, ideally at supervisory level.
• Familiarity with Opera Cloud is a plus.

Responsibilities

• Oversee the overnight operation, ensuring smooth and efficient service.
• Carry out the night audit and reconcile daily transactions.
• Handle guest enquiries and resolve issues with exceptional service.
• Lead Night Team and coordinate with other departments.
• Assist with guest arrivals/departures and maintain high presentation.
• Support room service, cleaning, and upkeep of public areas during the night.
• Ensure safety and security of guests and colleagues.
• Provide thorough handover to the morning team.

Skills

Communication

Organisational skills

Problem-solving

Independent decision-making

Attention to detail

Flexible hands-on

Night operations experience

Supervisory experience

Night audits

Tools

Opera Cloud

Job description

As a Night Supervisor, you'll play a key role in ensuring the smooth and efficient running of our hotel overnight. Working closely with the Night Manager and Front Office Management team, you'll help maintain exceptional guest service, operational standards and the safety and security of our guests and colleagues.

This is a varied and rewarding role where no two nights are the same! We're looking for someone who is confident, organised, hands-on and able to take ownership of the operation while creating a welcoming environment for our guests.

If you're our ideal Night Supervisor, you will:

• Be yourself! Bring your personality, positivity and passion for hospitality to work every day.
• Support the Night Manager in overseeing the overnight operation, ensuring a smooth and efficient service.
• Take responsibility for the safety and security of our guests, colleagues and hotel.
• Carry out the night audit, reconcile daily transactions and ensure accurate financial reporting.
• Confidently handle guest enquiries, requests and complaints, providing effective solutions and exceptional service.
• Support and guide Night Team colleagues, encouraging teamwork and maintaining high operational standards.
• Assist with guest arrivals and departures, ensuring a warm welcome and professional service throughout the night.
• Work alongside the Night Porter, actively supporting room service, cleaning duties and the upkeep of public areas to ensure the hotel's high standards of cleanliness and presentation are maintained.
• Coordinate with other departments to ensure seamless hotel operations.
• Ensure a thorough handover to the morning team, highlighting important information and outstanding matters.

What we're looking for:

• Previous experience in hotel reception or night operations, ideally at supervisory level.
• Strong communication, organisational and problem-solving skills.
• Confidence working independently and making decisions when required.
• Excellent attention to detail and a commitment to maintaining high standards.
• A flexible, proactive and hands-on approach, with a willingness to support all aspects of the night operation.
• Experience with a hotel property management system; knowledge of Opera Cloud would be an advantage.