Night Operations Coordinator

Lamington Group; Southampton; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Team that means it

Growth that's real

Learning, built in

Time off that respects you

Stay with us, on us

The day-to-day

Job summary

Lamington Group, through its Second Nature brand, is seeking a Night Supervisor to lead overnight operations, ensuring guest safety and a welcoming environment. You will work with the night team to monitor the building, assist guests, and coordinate with housekeeping while escalating issues when needed.

Strong situational awareness, calm professionalism, and the ability to work independently during quiet hours are essential to success in this role in Southampton.

Qualifications

• Some experience in night operations.
• Experience responding to guest requests and handling issues.
• Comfort with monitoring systems and basic security procedures.
• The ability to work well on your own during quiet periods.
• An alert, observant nature, especially during quiet hours.
• A calm, professional approach to unexpected situations.

Responsibilities

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Skills

Some experience in night operations

Experience responding to guestRequests

Monitoring systems

Security procedures

Work alone during quiet periods

Calm, professional approach

Job description

Lamington Group, through its Second Nature brand, is seeking a Night Supervisor to lead overnight operations, ensuring guest safety and a welcoming environment. You will work with the night team to monitor the building, assist guests, and coordinate with housekeeping while escalating issues when needed.

Strong situational awareness, calm professionalism, and the ability to work independently during quiet hours are essential to success in this role in Southampton.