Night Operations & Guest Care Supervisor

Room2; Southampton; Hybrid; GBP 25.000 - 32.000; Vollzeit

Benefits dieser Stelle

Two paid volunteer days a year

Company Sick Pay Scheme

Pension contributions

Cycle to Work scheme

Gym access

Friends-and-family rates across homet宿

One free stay on us

Zusammenfassung

Second Nature is seeking a dedicated Night Supervisor to join our team. You’ll help keep the property safe, secure, and welcoming during night hours, acting with calm professionalism and initiative to assist guests and resolve issues as they arise.

You’ll balance attentiveness with efficiency, coordinate with housekeeping, and support the Night Manager, making a real difference to guests and to the property overnight.

Qualifikationen

• Some experience in night operations, hotel duties, or a similar role.
• Experience responding to guest requests and handling issues as they come up.
• Comfort with monitoring systems and basic security procedures.
• The ability to work well on your own during quiet periods.
• An alert, observant nature, especially during quiet hours.
• A calm, professional approach to unexpected situations.

Aufgaben

• Respond to guest requests and room issues promptly, at any hour, with genuine care.
• Help with late check-ins and early check-outs, keeping things smooth for guests arriving or leaving at odd hours.
• Patrol common areas and corridors regularly, staying alert through the night.
• Monitor security systems, check doors and windows are secure, and respond to alarms calmly.
• Report maintenance issues straight away, especially anything safety-related.
• Support your fellow night staff, and help housekeeping with any urgent room issues.
• Keep clear, accurate records of night-time activity and incidents.
• Know basic emergency procedures well enough to guide guests confidently if needed.

Kenntnisse

Instinct

Own It

Include All

Stay Curious

Think Big

Jobbeschreibung

Second Nature is seeking a dedicated Night Supervisor to join our team. You’ll help keep the property safe, secure, and welcoming during night hours, acting with calm professionalism and initiative to assist guests and resolve issues as they arise.

You’ll balance attentiveness with efficiency, coordinate with housekeeping, and support the Night Manager, making a real difference to guests and to the property overnight.