Assistant Night Manager

InterContinental London - The O2 - Front Office; Royal Borough of Greenwich; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Benefits dieser Stelle

Free meals on duty

On-site parking

Shuttle to Heathrow/Egham

Friend & family rates

Food & beverage discounts

Christmas gifts

Introduce a friend scheme

Cycle to work

Merlin discounts

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition award

Zusammenfassung

InterContinental London O2 is seeking an Assistant Night Manager to oversee overnight operations and uphold the hotel’s high service standards. You will lead teams, ensure guest safety, and maintain calm under pressure while coordinating across departments.

Experience in a five-star setting is preferred. The role includes nights, with competitive pay and benefits, and opportunities for career progression within the Arora group.

Qualifikationen

• Strong communication and interpersonal skills are essential.
• Attention to detail and a drive to maintain high standards.
• Proven leadership and motivational abilities.
• Resilience and proactive problem solving in a fast-paced hotel environment.
• Smart, professional appearance required.
• Micros and Opera PMS experience is a must.
• 5-star experience in a similar role would be advantageous.

Aufgaben

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Kenntnisse

Excellent communication

Interpersonal skills

Attention to detail

Leadership

Problem solving

Professional appearance

Opera PMS experience

Tools

Micros

Opera PMS

Jobbeschreibung

About us...

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK's largest pillar-free ballroom.

A bit about what you will do...

Assistant Night Managers in our team play a crucial role in overseeing the hotel's overnight operations, ensuring the highest standards aremaintainedacross all departments. Being adaptable and ready to handle any situation. Their leadership and ability to perform under pressure are key inmaintainingour exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night
• Conduct regular health and safety checks
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• A smart and professional appearance.
• Micros and Opera PMS experience isa must.
• 5-star experience in a similar role would be a real advantage.

What's in it for you…

Competitive salary

Pro rata holiday, enhanced after 5 years of service.

But there's more…

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary