Night Manager Night Manager

LGH Hotel Management; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel chain in London is seeking a Night Manager to oversee operations during the night shift. The ideal candidate should have supervisory experience in a luxury hotel, a guest-first mindset, and strong problem-solving skills. This role involves managing teams, handling guest requests, and ensuring a safe and welcoming environment. Employee benefits include discounts across hotel brands, wellness support, and free meals on duty.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free legal & money advice

Wellbeing tips and support

Free meals on duty

Qualifications

• Proven experience in a supervisory or management role within a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional presence.
• Strong decision-making, communication, and problem-solving skills.
• Familiarity with night audit procedures and hotel systems.
• Flexibility to work overnight shifts, weekends, and holidays.

Responsibilities

• Oversee all hotel operations during the night shift.
• Support and supervise the front office, housekeeping, and security teams.
• Handle late check-ins and guest requests professionally.
• Manage incidents and emergencies with confidence.
• Complete night audit procedures and prepare handover reports.
• Ensure all public areas remain secure and guest-ready.

Job description

Overview

When the city sleeps, our hotel awakens in a different rhythm - quiet, elegant, and full of possibility. We\'re looking for a confident and capable Night Manager to take the reins after dark, ensuring our guests experience seamless luxury and our operations run like clockwork. As Night Manager, you\'ll be the senior leader on duty overnight—responsible for the safety, comfort, and satisfaction of every guest. You\'ll lead the night team with calm authority, resolve issues with grace, and ensure the hotel is ready to shine come sunrise.

Responsibilities

• Oversee all hotel operations during the night shift, acting as the senior decision-maker on site.
• Support and supervise the front office, housekeeping, and security teams.
• Handle late check-ins, early departures, and guest requests with professionalism and warmth.
• Manage incidents, emergencies, and escalations with confidence and care.
• Complete night audit procedures and prepare handover reports for the day team.
• Ensure all public areas remain secure, clean, and guest-ready.

Qualifications

• Proven experience in a supervisory or management role within a luxury or lifestyle hotel.
• A guest-first mindset and a reassuring, professional presence.
• Strong decision-making, communication, and problem-solving skills.
• Familiarity with night audit procedures and hotel systems.
• Flexibility to work overnight shifts, weekends, and holidays.

Benefits

• Looking for an exciting career in hospitality? LGH Hotels Management offers growth across 42 hotels in the UK, including brands like Crowne Plaza, Holiday Inn, and Best Western.
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts – groceries, fashion, travel, utilities, days out, and holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty