Night Manager: Guest Experience & Safety Lead

Leonardo Hotels; England; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Special hotel room rates across UK & 0

Voucher scheme

Wellbeing & training programmes

Job summary

Leonardo Hotels is seeking a Night Manager to join the Nights Team. You will supervise the night crew, manage guest arrivals and departures, resolve queries and complaints, and balance the till with accuracy.

You will be confident with hotel systems, process payments, and maintain high standards of service while ensuring guest safety and comfort through a busy night shift, including weekends. Training and progression opportunities are offered.

Qualifications

• Supervisory experience or strong front office/nights team background.
• Excellent communication to greet guests and see them off.
• Willingness to work night shifts including weekends.
• Able to assess guest needs and provide a helpful service.
• Strong people skills and ability to work in a team.
• Genuine interest in serving customers, night-time dynamics.
• Confidence with systems and processing payments; experience with night audit balancing.
• Organised under pressure and capable of multitasking in a fast-paced environment.
• Responsible and trustworthy with guests in-house and team safety.

Responsibilities

• Supervise the Night Crew, ensuring duties are performed to a high standard.
• Be familiar with arrivals, departures, and guest requests.
• Respond promptly to guest queries and maintain clean, tidy areas.
• Follow company standards for guest arrivals/departures.
• Handle guest complaints in a friendly, efficient manner to ensure satisfaction.
• Train and motivate colleagues.
• Ensure cash, charge, float and till procedures are followed.
• Execute night audit procedures and generate department reports.
• Run backups and ensure guests are safe and comfortable.

Skills

Supervisory experience

Front office experience

Night shift flexibility

Customer service

Communication skills

Team player

Payments handling

Organisational skills

Problem resolution

Job description

Leonardo Hotels is seeking a Night Manager to join the Nights Team. You will supervise the night crew, manage guest arrivals and departures, resolve queries and complaints, and balance the till with accuracy.

You will be confident with hotel systems, process payments, and maintain high standards of service while ensuring guest safety and comfort through a busy night shift, including weekends. Training and progression opportunities are offered.