Night Operations Lead | Front Office & Guest Experience

Leonardo Hotels; Glasgow; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotel rooms

Company-wide recognition scheme

Talent referral scheme

Thank You Week

Wellbeing Calendar

Training and progression programmes

Job summary

Leonardo Hotels in the United Kingdom and Ireland is seeking a Night Manager to direct Front Office strategy and oversee daily operations. You will lead a dynamic team, ensuring guest satisfaction while upholding service standards across the hotel and collaborating with other departments.

The role involves acting as a Duty Manager and Head of Department, maintaining smooth night-time operations and guest engagement.

Qualifications

• Duty Manager responsibilities and leadership in Night Manager role.
• Focus on safety and security of hotel and guests.
• Proactive training and development of team members.
• Maximise guest experience and satisfaction.
• Maintain night-time stock and readiness for morning operations.

Responsibilities

• Take responsibility for the safety and security of the hotel and our guests
• Be a great motivator for your team: you’ll be proactively working on training and developing plans to keep your team working effectively
• Implement new ways to maximise guest experience and satisfaction
• Bring your positive attitude to work with you every day: you’ll be setting the tone for some of our guests’ stays at welcome and/or departure!
• Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Skills

Team leadership

Guest experience

Training plans

Night operations

Communication

Job description

Leonardo Hotels in the United Kingdom and Ireland is seeking a Night Manager to direct Front Office strategy and oversee daily operations. You will lead a dynamic team, ensuring guest satisfaction while upholding service standards across the hotel and collaborating with other departments.

The role involves acting as a Duty Manager and Head of Department, maintaining smooth night-time operations and guest engagement.