Night Concierge & Guest Experience Ambassador

Leonardo Hotels; England; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Special hotel rates across UK/Europe

Recognition scheme vouchers

Training & progression

Job summary

Leonardo Hotels is looking for a dedicated Night Porter to support the Front Office and ensure smooth night-time operations. You will work as part of a vibrant team, engaging with guests during arrival and departure, and help in areas like kitchen liaison for room service orders.

The role focuses on guest care, safety, and maintaining lobby and public areas to the hotel standards, with opportunities for ongoing training and progression within the Leonardo Hotels network.

Qualifications

• Front Office or hospitality experience is a plus.
• Ability to assist guests with requests and maintain calm under pressure.
• Commitment to guest satisfaction and hotel standards.

Responsibilities

• Greet and assist guests arriving late or departing early in a professional manner.
• Assist guests with luggage and requests efficiently.
• Provide information on hotel facilities and local attractions.

Skills

Guest service

Security awareness

Team collaboration

Job description

Leonardo Hotels is looking for a dedicated Night Porter to support the Front Office and ensure smooth night-time operations. You will work as part of a vibrant team, engaging with guests during arrival and departure, and help in areas like kitchen liaison for room service orders.

The role focuses on guest care, safety, and maintaining lobby and public areas to the hotel standards, with opportunities for ongoing training and progression within the Leonardo Hotels network.