Night Manager — Lead Front Office & Guest Experience

Leonardo London Aldgate; City Of London; On-site; GBP 29,000 - 37,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Recognition scheme

Wellbeing calendar

Training programmes

Job summary

Leonardo London Aldgate is seeking a proactive Night Manager to direct the front office during night hours and support the hotel leadership team. You will manage overnight operations, uphold service standards, and ensure guest safety and satisfaction across all shifts.

In this role you will mentor night staff, coordinate with other departments, and drive continuous improvements to guest experiences. A background in hotel night operations and strong communication are essential for success.

Qualifications

• Experience in hotel front office and night operations.
• Ability to train and develop staff.
• Strong safety and security mindset for overnight shifts.
• Excellent guest relations and problem-solving skills.

Responsibilities

• Oversee nightly front office operations and guest check-in/out processes.
• Lead and motivate the Night Manager team to deliver exceptional guest experiences.
• Collaborate with other departments to ensure seamless service during night hours.

Skills

Leadership

Guest service

Staff development

Communication

Job description

Leonardo London Aldgate is seeking a proactive Night Manager to direct the front office during night hours and support the hotel leadership team. You will manage overnight operations, uphold service standards, and ensure guest safety and satisfaction across all shifts.

In this role you will mentor night staff, coordinate with other departments, and drive continuous improvements to guest experiences. A background in hotel night operations and strong communication are essential for success.