Night Manager

Dalata Hotel Group plc; Liverpool; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading hospitality company in Liverpool is seeking a Night Manager to oversee hotel operations and ensure exceptional customer service at night. Responsibilities include managing guest relations, front office tasks, and leading a team of Night Porters. Ideal candidates have 2-3 years of experience in a similar role, strong leadership skills, and knowledge of hospitality operations. The role offers various employee benefits including meal discounts, training opportunities, and more.

Benefits

Free employee meals on duty

50% Off F& B in all properties

Employee rate on rooms

30% off rate for Friends & Family

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Development Opportunities

Staff Appreciation Initiatives

Qualifications

• 2-3 years in a similar night or reception role.
• Excellent knowledge of the hotel business.
• Previous hospitality experience is essential.
• Ability to work on their initiative and as part of a team.

Responsibilities

• Ensure smooth operation of the hotel at night.
• Manage guest relations and overall health & safety.
• Perform front office duties including night audits.
• Lead and develop the Night team.

Skills

People leadership and development

Excellent organisational skills

Good computer skills

Hospitality experience

Warm and approachable personality

Tools

Opera

Brilliant electronic front office system

Job description

Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer. From world‑class concerts and sporting events at the M&S Bank Arena to the historic charm of the Royal Albert Dock, there’s something for everyone just steps away. Shopping enthusiasts can explore Liverpool ONE, while music lovers can walk in the footsteps of The Beatles with famous sights nearby. Join us and be part of a workplace where city life meets opportunity.

Night Manager

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off rate for your Friends & Family
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Responsible for smooth and efficient operation of the hotel at night and to ensure the highest level of customer service
• Guest relations
• Responsible for overall health & safety at night, including fire walks, security checks, and any other relevant health & safety duties, e.g. first aid
• Performed front Office duties, including running the night audit report and check-in and checking out guests
• Managing the team of Night Porters and their nightly tasks
• Food & Beverage service at night
• Lead the team to achieve goals with mystery audits, customer comment index, quality evaluations and hotel standards.
• Lead and develop the Night team, making sure that they become prepared for the next step in their career.
• Contribute to the strategic running of the hotel.

What You Will Need:

• 2 -3 years in a similar night or reception role
• Excellent knowledge of the hotel business
• Previous hospitality experience is essential
• Good computer skills and knowledge of Opera is
• Knowledge and experience of using the Brilliant electronic front office system
• Excellent skills in People leadership and development.
• Excellent organisational skills and the ability to oversee & delegate work to others.
• A warm, friendly and approachable personality when dealing with fellow staff and guests.
• The ability to work on their initiative, as well as being capable of working as part of a team

About Us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.