Night Manager

Cheval Collection Ltd; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Cheval Collection Ltd. seeks an experienced Night Manager to oversee the overnight operation across Cheval Knightsbridge and Cheval Phoenix House.

You will report to Front Office Manager and lead a Night Team of 5 receptionists, ensuring impeccable service, safety and operational excellence throughout the night. The role focuses on night audits, guest relations, and maintaining luxury standards across two prestigious properties in London.

Qualifications

• Previous supervisory or management experience within a Front Office or Night Operations environment.
• Experience working within a luxury hotel, serviced apartment or hospitality setting.
• Strong knowledge of PMS and front office operations.
• Excellent communication and problem-solving skills.
• Flexibility to work overnight shifts and multi-property operation.

Responsibilities

• Oversee the overnight operation across two properties: Cheval Knightsbridge and Cheval Phoenix House.
• Lead and develop the Night Team of 5 Night Receptionists through coaching and hands-on training.
• Manage late arrivals, VIP guests, night audits and financial procedures.
• Ensure safety, security and operational excellence throughout the night.

Skills

Leadership

Night Operations

Guest Service

Team Coaching

Multi-property Operations

Education

Hospitality management experience

Night Manager experience

Tools

Property Management Systems (PMS)

Job description

Cheval Collection are currently recruiting a Night Manager to join our Front Office team at our luxury serviced apartments in Cheval Knightsbridge and Cheval Phoenix House.

At Cheval Collection, exceptional hospitality never sleeps.

We're seeking an experienced Night Manager to oversee the overnight operation across our two prestigious properties. Cheval Knightsbridge and Cheval Phoenix House. This is a unique opportunity to lead from the front, ensuring our guests experience the same impeccable service, comfort and attention to detail throughout the night as they do during the day.

Reporting to the Front Office Manager, you'll be the trusted presence behind the scenes, orchestrating a seamless overnight guest journey while maintaining the highest standards of service, safety and operational excellence. From welcoming late arrivals and supporting VIP guests to leading your team through the night audit and ensuring the smooth running of both properties, you'll play a pivotal role in delivering the luxury experience for which Cheval Collection is renowned.

As a natural leader with a passion for hospitality, you'll not only inspire exceptional service but also take ownership of developing and supporting your Night Team consisting of 5 Night Receptionist. Through coaching, mentoring and hands‑on training, you'll ensure your team has the confidence, skills and knowledge to consistently deliver outstanding guest experiences. You'll build meaningful relationships with guests, empower your colleagues to perform at their best, and confidently manage everything from guest requests and operational challenges to security and compliance.

Combining warmth, professionalism and commercial awareness, you'll create an environment where guests feel valued, cared for and completely at home, while your team remains engaged, motivated and committed to delivering excellence. If you thrive in a luxury environment and enjoy developing people as much as delighting guests, this is an opportunity to make a genuine impact within one of London's leading luxuries serviced apartment brands.

For those who thrive in a luxury environment and take pride in delivering memorable experiences, this is an opportunity to make a genuine impact within one of London's leading luxuries serviced apartment brands.

In return we can offer you…

• Previous supervisory or management experience within a Front Office or Night Operations environment
• Experience working within a luxury hotel, serviced apartment or hospitality setting
• Strong knowledge of Property Management Systems (PMS) and front office operations
• A natural ability to build strong relationships with guests and deliver exceptional customer service
• Proven experience leading, coaching and developing front office teams
• Experience completing night audits and managing financial procedures
• Excellent communication and problem-solving skills
• Confidence making decisions independently and managing multiple priorities
• Good understanding of Health & Safety, security and emergency procedures
• Flexibility to work overnight shifts and support a multi-property operation

Everyone’s experience when applying for a job is different, and what matters most to us is that our recruitment process is a positive and accessible experience for everyone. If you would like more information about the role or the recruitment process, or if you need us to make any adjustments, please get in touch with a member of our People and Culture team at [e-mail].

Helpful to know…………

This role is based at Cheval Knightsbridge

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.