Housekeeping Supervisor

Cheval Collection Ltd; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Service charge

22 days annual leave

Birthday day off

Life Assurance

Season Ticket Loan

Learning and development opportunities

Career coaching and progression

Health and wellbeing support

Staff discounts for stays

GHA portfolio discounts

Pension contributions after 3 months

Job summary

Cheval Collection Ltd. is seeking a Housekeeping Supervisor for our luxury serviced apartments in London. The role focuses on leading the housekeeping team to consistently deliver five-star standards and guest experiences, while coordinating daily activities and maintaining exceptional cleanliness.

You will support and coach Room Attendants, conduct quality inspections, and assist with training new team members, ensuring flawless guest stays from arrival to departure.

Qualifications

• Supervisory experience in a 5-star or luxury hospitality environment.
• Ability to delegate and prioritise workloads effectively.
• Pride in maintaining exceptional cleanliness and standards.
• Keen eye for detail and ability to notice small things that matter.
• Confident communicator who leads with clarity and positivity.

Responsibilities

• Coordinate daily activities of the housekeeping team.
• Carry out quality inspections of luxury apartments and public areas.
• Assist with training new team members.
• Act as a key point of contact for housekeeping-related guest requests.

Skills

Supervisory experience

Delegation

Attention to detail

Communication

Guest service excellence

Job description

Cheval Collection are currently recruiting for a Housekeeping Supervisor to join the Housekeeping team at our luxury serviced apartments in London.

At Cheval Three Quays, located on the banks of the River Thames and overlooking some of London's most iconic landmarks, we're looking for a passionate and detail-driven Housekeeping Supervisor to help deliver the exceptional standards and guest experiences we're known for.

As Housekeeping Supervisor, you'll play a key role in creating an environment where excellence comes naturally. From coordinating the daily activities of the housekeeping team to ensuring our luxury apartments and public areas consistently meet five-star standards, you'll be at the centre of a fast-paced and rewarding operation. You'll support and coach Room Attendants, carry out quality inspections, assist with training new team members, and act as a key point of contact for housekeeping-related guest requests. Through your leadership, attention to detail, and commitment to service excellence, you'll help ensure every guest enjoys a flawless stay from arrival to departure.

We’d love you to apply for this role if you…

• Have supervisory experience in a 5-star or luxury hospitality environment
• Know how to delegate and prioritise workloads effectively—for yourself and others
• Take pride in maintaining exceptional standards of cleanliness
• Have a keen eye for detail and notice the small things that make a big difference
• Are a confident communicator who leads with clarity and positivity
• Bring a positive attitude to everything you do
• Are passionate about delivering outstanding guest experiences every day

In return we can offer you………..

• A competitive salary
• Service charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• An inclusive and supportive working environment
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Everyone’s experience when applying for a job is different, and what matters most to us is that our recruitment process is a positive and accessible experience for everyone. If you would like more information about the role or the recruitment process, or if you need us to make any adjustments, please get in touch with a member of our People and Culture team at [e-mail]

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.