Front Office Supervisor

Cheval Collection Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Service charge

30 days annual leave

Birthday day off

Volunteering Day

Life Assurance

Season Ticket Loan

Learning & development

Staff discounts at Cheval stays

GHA portfolio stays discount

Pension contribution

Job summary

Cheval Three Quays in Tower Hill is seeking a Front Office Supervisor to join our luxury serviced apartments team.

You will run the day-to-day front office operations, supervise and train the team, and ensure every guest receives an exceptional experience from arrival to departure.

Previous supervisory experience in luxury hospitality and a solid knowledge of property management systems are desirable.

Qualifications

• Have supervisory experience within a front office role
• Have worked in a luxury hospitality environment
• Are experienced in a property management system
• Can build excellent relationships with guests
• Have experience in motivating and leading a front office team
• Are a confident communicator
• Have strong attention for detail
• Have a positive attitude in everything you do
• Have a friendly, professional and warm manner

Responsibilities

• Run the day-to-day operation of the front office department
• Supervise, guide and train the front office team
• Ensure the team perform to company standards and guests receive an excellent guest experience from start to finish

Skills

Supervisory experience

Luxury hospitality

Property management system

Guest relationships

Team leadership

Communication

Attention to detail

Positive attitude

Professional demeanor

Job description

Cheval Three Quays are currently recruiting a Front Office Supervisor to join the Front Office team of our luxury serviced apartments based in Tower Hill.

As Front Office Supervisor, of this beautiful and unique all-apartment residence, you will need to be a confident hospitality professional who has previous experience of a luxury high-end property and is dedicated to delivering service excellence to all guests.

• Have supervisory experience within a front office role
• Have worked in a luxury hospitality environment
• Are experienced in a property management system
• Can build excellent relationships with guests
• Have experience in motivating and leading a front office team
• Are a confident communicator
• Have strong attention for detail
• Have a positive attitude in everything you do
• Have a friendly, professional and warm manner

As Front Office Supervisor you will be responsible for running the day to day operation of the front office department including to supervise, guide and train the team. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience from start to finish.

In return for your passion and drive to succeed we can offer you……

• Competitive Salary
• Service charge
• 30 days annual leave (increasing with service including bank holidays)
• Additional day off for your birthday
• Volunteering Day
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.