Front Office Supervisor

Cheval Collection Ltd; City Of London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive Salary

Service Charge

30 Days Annual Leave

Birthday Leave

Volunteering Day

Life Assurance

Season Ticket Loan

Learning & Development

Employee Discounts

Job summary

Cheval Three Quays in London’s Tower Hill invites applications for a Front Office Supervisor to lead our luxury serviced apartments. You will oversee day-to-day front office operations and train a high-end guest service team to uphold our service standards from arrival to departure.

The ideal candidate has supervisory experience in luxury hospitality, strong communication skills and a passion for delivering exceptional guest experiences. DBS checks may be required.

Qualifications

• Experience supervising a front office team in luxury hospitality.
• Background in luxury high-end property operations.
• Familiar with a property management system.
• Able to build strong guest relationships.
• Proven ability to motivate and lead a team.
• Excellent communication and detail orientation.
• Positive, friendly, and professional demeanor.
• Willing to comply with UK work eligibility and DBS considerations.

Responsibilities

• Run day-to-day front office operations.
• Supervise, guide and train front office team.
• Ensure guests receive excellent service from start to finish.
• Maintain company standards across the front desk.
• Collaborate with other departments to enhance guest experience.

Skills

Front Office Supervising

Luxury Hospitality

Property Management System

Guest Relations

Team Leadership

Communication Skills

Attention to Detail

Positive Attitude

Job description

Cheval Three Quays are currently recruiting a Front Office Supervisor to join the Front Office team of our luxury serviced apartments based in Tower Hill.

As Front Office Supervisor, of this beautiful and unique all-apartment residence, you will need to be a confident hospitality professional who has previous experience of a luxury high-end property and is dedicated to delivering service excellence to all guests.

1. Have supervisory experience within a front office role
2. Have worked in a luxury hospitality environment
3. Are experienced in a property management system
4. Can build excellent relationships with guests
5. Have experience in motivating and leading a front office team
6. Are a confident communicator
7. Have strong attention for detail
8. Have a positive attitude in everything you do
9. Have a friendly, professional and warm manner

As Front Office Supervisor you will be responsible for running the day to day operation of the front office department including to supervise, guide and train the team. You will ensure that the team are performing to the company standards and that all of our guests are receiving an excellent guest experience from start to finish.

In return for your passion and drive to succeed we can offer you

• Competitive Salary
• Service charge
• 30 days annual leave (increasing with service including bank holidays)
• Additional day off for your birthday
• Volunteering Day
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Helpful to know

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.