Housekeeping Supervisor

Cheval Collection Ltd; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Service charge

Birthday day off

Life Assurance

Season Ticket Loan

Learning & development

Career progression

Health & wellbeing support

Staff discounts (Cheval)

Job summary

Cheval Collection Ltd. is seeking a Housekeeping Supervisor for our luxury serviced apartments in London, including the Cheval Three Quays location on the Thames.

You will lead the housekeeping team, coach staff, and ensure five-star cleanliness across suites and public areas, delivering exceptional guest experiences throughout arrival and departure. You will coordinate daily activities, perform quality checks, and respond to guest requests with professionalism.

Qualifications

• Supervisory experience in a luxury hospitality environment.
• Strong delegation and workload prioritisation.
• Exceptional cleanliness standards and attention to detail.
• Clear, confident communication and leadership in a team.
• Passion for delivering outstanding guest experiences.

Responsibilities

• Coordinate daily housekeeping activities to meet five-star standards.
• Lead and support Room Attendants and coach new team members.
• Conduct quality inspections to ensure apartment and public areas are immaculate.
• Act as a main contact for housekeeping-related guest requests.
• Provide leadership and drive service excellence throughout the shift.

Skills

Supervisory experience

Delegation

Attention to detail

Communication

Guest-focused service

Positive attitude

Leadership

Job description

Cheval Collection are currently recruiting for a Housekeeping Supervisor to join the Housekeeping team at our luxury serviced apartments in London.

At Cheval Three Quays, located on the banks of the River Thames and overlooking some of London's most iconic landmarks, we're looking for a passionate and detail-driven Housekeeping Supervisor to help deliver the exceptional standards and guest experiences we're known for.

As Housekeeping Supervisor, you'll play a key role in creating an environment where excellence comes naturally. From coordinating the daily activities of the housekeeping team to ensuring our luxury apartments and public areas consistently meet five-star standards, you'll be at the centre of a fast-paced and rewarding operation. You'll support and coach Room Attendants, carry out quality inspections, assist with training new team members, and act as a key point of contact for housekeeping-related guest requests. Through your leadership, attention to detail, and commitment to service excellence, you'll help ensure every guest enjoys a flawless stay from arrival to departure.

We’d love you to apply for this role if you…

• Have supervisory experience in a 5-star or luxury hospitality environment
• Know how to delegate and prioritise workloads effectively—for yourself and others
• Take pride in maintaining exceptional standards of cleanliness
• Have a keen eye for detail and notice the small things that make a big difference
• Are a confident communicator who leads with clarity and positivity
• Bring a positive attitude to everything you do
• Are passionate about delivering outstanding guest experiences every day

In return we can offer you………..

• A competitive salary
• Service charge
• 22 days annual leave plus public holidays (increases with every year of service up to year 5)
• Additional day off to celebrate birthday (or employment anniversary)
• An inclusive and supportive working environment
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Career coaching and progression
• Health and wellbeing support
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

Everyone’s experience when applying for a job is different, and what matters most to us is that our recruitment process is a positive and accessible experience for everyone. If you would like more information about the role or the recruitment process, or if you need us to make any adjustments, please get in touch with a member of our People and Culture team at [e-mail]

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered.