Night Housing Concierge – Safe, Welcoming Communities

Home Group Limited; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave including bank holidays

Health cash plan

Pension contribution matching up to 7%

Instant pay access

Job summary

Home Group Limited is seeking a dedicated night worker in Wallsend (NE28 0HG) to keep customers safe, secure our buildings, and maintain a pleasant environment. The role runs 8pm–8am on a 4 on / 4 off cycle, with regular daytime trainings and team meetings.

You’ll operate CCTV systems, update records, and communicate with colleagues while delivering a calm, supportive presence for residents and visitors. DBS check is paid for by us.

Qualifications

• Calm under pressure with good communication skills.
• Experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• Ability to intervene sensitively to prevent issues.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greet customers and visitors, pick up repairs or cleaning tasks.
• Serve as first line of support when the wider team or support networks aren’t available.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Great communication skills

Experience helping others

Good judgement

Tools

CCTV monitoring

Job description

Home Group Limited is seeking a dedicated night worker in Wallsend (NE28 0HG) to keep customers safe, secure our buildings, and maintain a pleasant environment. The role runs 8pm–8am on a 4 on / 4 off cycle, with regular daytime trainings and team meetings.

You’ll operate CCTV systems, update records, and communicate with colleagues while delivering a calm, supportive presence for residents and visitors. DBS check is paid for by us.