Housing Concierge

Home Group Limited; Wallsend; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

34 days leave including bank holidays

Health cash plan

Pension contribution matching up to 7%

Instant pay access

Job summary

Home Group Limited is seeking a dedicated night worker in Wallsend (NE28 0HG) to keep customers safe, secure our buildings, and maintain a pleasant environment. The role runs 8pm–8am on a 4 on / 4 off cycle, with regular daytime trainings and team meetings.

You’ll operate CCTV systems, update records, and communicate with colleagues while delivering a calm, supportive presence for residents and visitors. DBS check is paid for by us.

Qualifications

• Calm under pressure with good communication skills.
• Experience in supporting others, either personally or professionally.
• Good judgement and clear communication.
• Ability to intervene sensitively to prevent issues.

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas.
• Greet customers and visitors, pick up repairs or cleaning tasks.
• Serve as first line of support when the wider team or support networks aren’t available.
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Skills

Calm under pressure

Great communication skills

Experience helping others

Good judgement

Tools

CCTV monitoring

Job description

Earn £26,300 per year, and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!

Here at Home Group we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

Typical shift

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network aren’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top Great Places to Work! We can't offer a CoS for this role.

You bring

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.

Job details

• Temporary (12 months), full time (37.5 hpw)
• You’ll work 8pm to 8am shifts and on a 4 on, 4 off pattern.
• Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done (we pay for it)

Location: Wallsend, NE28 0HG

Contract Type: Contract

Closing Date: 6 Nov 2026

What’s in it for you?

• 34 days leave increasing to 39 (including bank hols and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme