Night Helpdesk Coordinator

Manchester Arndale; Scotland; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading UK facilities management service provider is seeking a Helpdesk Operative to manage customer enquiries and support the engineering workforce. This role involves working night shifts and requires strong customer service skills, helpdesk experience, and knowledge of CAFM systems. The ideal candidate will have exceptional organisational skills and telephone etiquette, contributing to a supportive and responsive environment.

Qualifications

• Right to work in the UK is essential.
• Experience working night shifts is required.
• Familiarity with the CAFM system, preferably Concept.

Responsibilities

• Act as the principal point of contact for customer enquiries.
• Allocate work to engineers and manage diaries.
• Update and close out reactive and planned jobs.

Skills

Customer service skills

Helpdesk experience in Facilities Management

Knowledge of CAFM systems

Strong knowledge of Microsoft Office

Organisational skills

Understanding property-related issues

Exceptional telephone etiquette

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Working Days: Monday - Sunday. Varied Shift Pattern working night shifts between the hours of 7pm to 7am (38.5 hours per week)

As part of your role, your key responsibilities will include, but are not limited to:

• To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
• Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
• Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
• Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

What are we looking for?

• Applicants must have the right to work in the UK
• Strong Customer service skills.
• Candidates must be comfortable working night shifts
• Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
• Strong knowledge of Microsoft Office packages.
• Excellent organisation and planning skills.
• Knowledge and understanding of property-related issues.
• Exceptional telephone etiquettes

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.