Night Health Advisor — NHS 111 Call Centre

The Methodist Church in Britain; Bicester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

NHS Pension

Annual leave 27–33 days

Free parking

Employee Assistance Programme

Pay enhancements: weekends/nights

NHS Pathways training programme

Flexible working requests

Job summary

South Central Ambulance Service NHS Foundation Trust in Bicester is recruiting a Night Health Advisor for NHS 111. The role handles calls from the public, from routine health concerns to emergencies, guiding callers to appropriate help.

Office-based with no remote work; both full-time and part-time shifts. No medical background required; applicants must be 18+, have right to work in the UK, and be ready for NHS Pathways training.

Qualifications

• GCSEs at grade 4 or above including English or equivalent demonstrable experience.
• Experience in customer or patient services dealing with the public.
• Experience using computerised systems.
• Experience using a telephone as a regular means of communication at work.

Responsibilities

• Handle a wide range of calls from the public, from everyday health concerns to real emergencies.
• Support people in distress over the phone.
• Guide worried callers, including parents, and help them spot signs of serious conditions.
• Work through calls using NHS Pathways after training.
• Support colleagues as part of the team.
• Contribute to delivering patient care.

Skills

Compassion

Confidence

Clear communication

Resilience

Listening

Problem solving

Critical thinking

Education

GCSEs incl English

Tools

Computerised systems

Telephone as communication channel

Job description

South Central Ambulance Service NHS Foundation Trust in Bicester is recruiting a Night Health Advisor for NHS 111. The role handles calls from the public, from routine health concerns to emergencies, guiding callers to appropriate help.

Office-based with no remote work; both full-time and part-time shifts. No medical background required; applicants must be 18+, have right to work in the UK, and be ready for NHS Pathways training.