NHS 111 Health Advisor Part Time- Bicester

The Methodist Church in Britain; Bicester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS pension

Free parking

Employee Assistance Programme

Full NHS Pathways training programme

Pay enhancements: Saturdays & weekdayn

Sundays & bank holidays

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a part-time NHS 111 call handler based in an office setting in the United Kingdom. You will take calls from the public on health concerns, provide guidance, and triage calls from everyday questions to emergencies.

Full training is provided. No medical background is required, but you must be 18 or over and have the right to work in the UK, as visa sponsorship is not available.

Qualifications

• Good all-round education, 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience in a similar role
• Experience in a customer or patient services environment, dealing with the general public
• Experience of using a telephone as a regular means of communication at work
• Aged 18 or over and right to work in the UK; visa sponsorship not available

Responsibilities

• Handle a wide range of calls, from everyday health concerns to emergencies
• Support callers who are in distress
• Guide worried parents through their calls
• Help callers recognise the signs of serious conditions
• Support colleagues in the team

Skills

Compassion

Clear communication

Resilience

Listening

Critical thinking

Attention to detail

Education

GCSEs including English

Tools

Computerised systems

Job description

A part-time call-handling post in the NHS 111 team of South Central Ambulance Service NHS Foundation Trust, with full training provided. Advisers take calls from the public, from everyday health questions through to emergencies, including people in distress. The work is office-based with no remote working, and shifts run to weekends and nights with enhanced pay. No medical background is needed, but applicants must be 18 or over and have the right to work in the UK, as visa sponsorship is not available.

What the job involves

• Handle a wide range of calls, from everyday health concerns to emergencies
• Support callers who are in distress
• Guide worried parents through their calls
• Help callers recognise the signs of serious conditions
• Support colleagues in the team

Qualifications

• Good all-round education, 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience in a similar role

Experience

• Experience in a customer or patient services environment, dealing with the general public
• Experience of using a telephone as a regular means of communication at work

Skills & knowledge

• Experience of using computerised systems
• Compassion, confidence and clear communication
• Resilience and a genuine desire to help others
• Listening and understanding skills, assessed online
• Critical thinking and problem-solving, assessed online
• Attention to detail, efficiency and balancing assertiveness with empathy

Checks & eligibility

• Aged 18 or over
• Right to work in the UK

Other

• Based in Bicester, office-based with no remote working
• Webcam, laptop or PC with keyboard for the online assessments

Nice to have

• NHS Pathways trained
• NVQ 2 or 3 in Customer Services, or equivalent demonstrable experience
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Experience in the voluntary or health sector
• Previous patient care experienceKnowledge of first aid and/or anatomy

What’s offered

• 27 to 33 days annual leave, pro rata
• NHS pension
• National discounts on retail, travel, leisure and tech
• Free parking
• Employee Assistance Programme
• Full 6-week NHS Pathways training programme
• Pay enhancements of 35% for Saturdays and weekday nights, and 69% for Sundays and bank holidays
• Flexible working requests considered in line with business needs