NHS 111 Health Advisor Full Time- Bicester

The Methodist Church in Britain; Bicester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Pay enhancements on Saturdays and Week

69% pay enhancement on Sundays/bankhol

27-33 days annual leave pro rata

NHS pension

Free parking

Employee Assistance Programme

Six-week NHS Pathways training

Flexible working requests

Job summary

South Central Ambulance Service NHS Foundation Trust is seeking a Health Advisor to join the NHS 111 team. The role involves answering calls ranging from everyday health questions to emergencies, with training provided and a full-time, office-based schedule.

Applicants must be 18+, have the right to work in the UK, and be prepared for a six-week NHS Pathways training course. The post offers enhanced pay for weekends and nights, generous annual leave, and NHS pension benefits.

Qualifications

• Good all-round education (e.g., 2 GCSEs at grade 4+ including English) or equivalent experience.
• Experience in a customer or patient services environment.
• Experience of using a telephone as a regular means of communication at work.
• Experience of using computerised systems.

Responsibilities

• Answer a wide range of calls from everyday health concerns to real emergencies.
• Support callers who are in distress.
• Guide worried parents and help callers recognise signs of a serious condition.
• Support colleagues in the team.
• Contribute to delivering patient care.

Education

GCSEs including English

Tools

Telephone system

Computer systems

Job description

Health Advisor post on the NHS 111 team run by South Central Ambulance Service NHS Foundation Trust, answering calls from members of the public. The work ranges from everyday health questions to emergencies, with callers including people in distress and worried parents. No medical background is needed, as a six-week NHS Pathways training programme is provided, and the role is full-time and office-based only. Applicants must be 18 or over and have the right to work in the UK, as no visa sponsorship is available.

What the job involves

• Answer a wide range of calls, from everyday health concerns to real emergencies
• Support callers who are in distress
• Guide worried parents and help callers recognise signs of a serious condition
• Support colleagues in the team
• Contribute to delivering patient care

Qualifications

• Good all-round education, such as 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience in a similar role

Experience

• Experience in a customer or patient services environment dealing with the general public
• Experience of using a telephone as a regular means of communication at work
• Experience of using computerised systems

Skills & knowledge

• Compassion, confidence and clear communication
• Resilience
• A genuine desire to help others
• Attention to detail and efficiency, balancing assertiveness with empathy

Checks & eligibility

• Aged 18 or over, for safeguarding reasons
• Right to work in the UK

Other

• Able to work office-based only, with no remote working
• Webcam and a laptop or PC with keyboard for the online assessment

Nice to have

• NHS Pathways trained
• NVQ 2 or 3 in Customer Services, or equivalent demonstrable experience
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

What’s offered

• Pay enhancements of 35% for Saturdays and weekday nights, and 69% for Sundays and bank holidays
• 27-33 days annual leave, pro rata
• NHS pension
• National discounts on retail, travel, leisure and tech
• Free parking
• Employee Assistance Programme
• Six-week NHS Pathways training programme
• Flexible working requests considered in line with business requirements