NHS 111 Health Advisor Nights- Bicester

The Methodist Church in Britain; Bicester; In loco; GBP 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

NHS Pension

Annual leave 27–33 days

Free parking

Employee Assistance Programme

Pay enhancements: weekends/nights

NHS Pathways training programme

Flexible working requests

Descrizione del lavoro

South Central Ambulance Service NHS Foundation Trust in Bicester is recruiting a Night Health Advisor for NHS 111. The role handles calls from the public, from routine health concerns to emergencies, guiding callers to appropriate help.

Office-based with no remote work; both full-time and part-time shifts. No medical background required; applicants must be 18+, have right to work in the UK, and be ready for NHS Pathways training.

Competenze

• GCSEs at grade 4 or above including English or equivalent demonstrable experience.
• Experience in customer or patient services dealing with the public.
• Experience using computerised systems.
• Experience using a telephone as a regular means of communication at work.

Mansioni

• Handle a wide range of calls from the public, from everyday health concerns to real emergencies.
• Support people in distress over the phone.
• Guide worried callers, including parents, and help them spot signs of serious conditions.
• Work through calls using NHS Pathways after training.
• Support colleagues as part of the team.
• Contribute to delivering patient care.

Conoscenze

Compassion

Confidence

Clear communication

Resilience

Listening

Problem solving

Critical thinking

Formazione

GCSEs incl English

Strumenti

Computerised systems

Telephone as communication channel

Descrizione del lavoro

This is a nights Health Advisor post in the NHS 111 service run by South Central Ambulance Service NHS Foundation Trust, based at Bicester. The role centres on answering calls from the public, from routine health worries to emergencies, guiding callers to the right help. Work is office-based only, with no remote working, on full-time and part-time shifts. No medical background is needed, but applicants must be 18 or over and have the right to work in the UK, as no visa sponsorship is available.

What the job involves

• Handle a wide range of calls from the public, from everyday health concerns to real emergencies
• Support people in distress over the phone
• Guide worried callers, including parents, and help them spot signs of serious conditions
• Work through calls using NHS Pathways after training
• Support colleagues as part of the team
• Contribute to delivering patient care

Qualifications

• Good all-round education: 2 GCSEs at grade 4 or above including English, or equivalent demonstrable experience in a similar role

Experience

• Experience in a customer or patient services environment dealing with the public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication at work

Skills & knowledge

• Compassion
• Confidence
• Clear communication
• Resilience
• A genuine desire to help others
• Listening, problem-solving and critical thinking

Checks & eligibility

• Aged 18 or over
• Right to work in the UK

Other

• Able to work from the Bicester office, no remote working

Nice to have

• NHS Pathways trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience
• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience in the voluntary or health sector
• Previous patient care experience
• Knowledge of first aid and/or anatomy

What's offered

• 27-33 days annual leave (pro rata)
• NHS pension
• National discounts across retail, travel, leisure and tech
• Free parking
• Employee Assistance Programme
• Pay enhancements: +35% for Saturdays and weekday nights, +69% for Sundays and bank holidays
• Full 6-week NHS Pathways training programme
• Flexible working requests considered in line with business requirements