Night Guest Services Supervisor

The Celtic Collection; Milford Haven; On-site; GBP 22,000 - 28,000; Full time

Job summary

A hospitality group in Milford Haven is seeking a Night Guest Services Supervisor to oversee the hotel during the night shift. The ideal candidate will have experience in guest-facing roles and strong communication skills. Responsibilities include supervising operations, completing audits, and ensuring guest safety. This role offers a supportive environment focused on employee development and well-being.

Benefits

Access to career development training

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

Qualifications

• Experienced in guest-facing or customer service roles, ideally with night experience.
• Confident communicator with excellent interpersonal skills.
• Strong organizational skills and calm under pressure.

Responsibilities

• Supervise night operations across all departments.
• Complete the night audit process.
• Manage emergency procedures and ensure guest safety.
• Support and mentor team members.

Skills

Guest-facing experience

Excellent communication

Calm under pressure

Organizational skills

Proactive attitude

Job description

Night Guest Services Supervisor – Ty Milford Waterfront

Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in a night-time environment and enjoy being the go-to person when it matters most? If so, we'd love to welcome you to our team as a Night Guest Services Supervisor at the stunning Ty Milford Waterfront.

As our Night Guest Services Supervisor, you'll be the heartbeat of the hotel during the night shift. You'll lead and support the Night Guest Services Team, ensuring every guest receives a warm welcome and excellent service throughout their stay. Your responsibilities will include:

• Supervising the night operation across all departments
• Completing the night audit process to Celtic Collection standards
• Preparing the hotel for the next day's business
• Managing emergency procedures and ensuring guest safety
• Supporting and mentoring team members
• Maintaining cleanliness and presentation across public and back-of-house areas
• Coordinating overnight room service and bar operations
• Ensuring accurate guest billing and reporting

Qualifications and attributes:

• Experienced in guest-facing or customer service roles (night or lone working experience essential)
• A confident communicator with excellent interpersonal skills
• Calm under pressure and highly organised
• Passionate about hospitality and delivering memorable guest experiences
• Comfortable working independently and taking initiative

Benefits and recognition

BE RECOGNISED AND REWARDED - As one of our'Hospitality Heroes' you will receive a host of Company benefits such as:

• Access to career development training from day one
• Discounts on food & beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and end-of-year awards

Grow with us

As a Celtic Collection employee, you will be able to say:

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY