Night Guest Service Agent

Hilton; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Northampton seeks enthusiastic Front Office team members to deliver exceptional guest experiences. Responsibilities include providing warm welcomes and showcasing hotel facilities. Ideal candidates are friendly, positive, and eager to work in a collaborative environment. Opportunities for career growth and team benefits are provided, including competitive hourly rates and discounts.

Benefits

Hourly Rate £12.47

Free meals when on duty

Team Member Travel Program

Discounted dental and health cover

Holiday: 28 days including bank holidays

Qualifications

• Friendly, positive, and passionate about hospitality.
• Eager to create memorable experiences for guests.
• Great knowledge of room categories and hotel facilities.

Responsibilities

• Ensure warm welcomes for guests.
• Demonstrate exceptional customer service levels.
• Join the Front Office team in Reception.

Skills

Customer service

Team collaboration

Communication

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazingtraining, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Hourly Rate £12.47
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career your next position could be as a Front Office Supervisor or Shift Leader
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Guest Experience Day after successfully passing probation
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area and hotel lobby.

You enjoy creating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are you friendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes theStay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company