Night Front Office Leader | Hospitality & Safety

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Waltham Abbey is seeking a dedicated Night Duty Manager to join our Front Office team. You will oversee overnight front desk operations, ensure guest safety, handle check-ins and check-outs, and maintain high service standards across a busy hotel environment.

We offer a competitive salary, access to Marriott perks, uniform provided, training, and career development within Marriott's global network.

Qualifications

• Previous night shift hotel front desk experience preferred.
• Ability to manage overnight operations and handle emergencies.
• Strong communication and guest service skills.

Responsibilities

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed.
• Lead the team on nights, ensuring guests are greeted warmly and a safe environment is maintained overnight for guests and associates.
• Ensure night audit procedures are completed and discrepancies rectified.
• Process check-ins and check-outs, arranging alternative accommodation for overbookings if needed.
• Ensure hotel and guest security through regular documented night patrols.
• Report maintenance issues or safety concerns to the appropriate team.
• Resolve guest complaints promptly and log them correctly.
• Be conversant with all fire, safety and health regulations and take control in emergencies.
• Comply with hotel security and safety regulations and standards.

Job description

Delta Hotels by Marriott Waltham Abbey is seeking a dedicated Night Duty Manager to join our Front Office team. You will oversee overnight front desk operations, ensure guest safety, handle check-ins and check-outs, and maintain high service standards across a busy hotel environment.

We offer a competitive salary, access to Marriott perks, uniform provided, training, and career development within Marriott's global network.