Casual Front of House Staff

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Waltham Abbey is seeking a Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, handle check-ins/check-outs, and provide local area information in a busy hotel environment.

Responsibilities include coordinating with housekeeping, processing payments, and handling guest inquiries. The role offers training, career development, and a range of Marriott benefits as part of a supportive team.

Responsibilities

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check in and report any guest concerns
• Answer, respond to and process all guest calls, messages , questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
We are looking for a Casual Front Office Receptionist to join our Front Desk Team at the Delta Hotels by Marriott Waltham Abbey.

What's in it for you:in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work
• Uniform Provided:A professional uniform is supplied for all associates
• Pension Scheme:Participation in The People's Pension
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress and health issues
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network
• Training and Development:Access to training programs to enhance your skills and advance your career

Responsibilities:Here's what your journey with us entails:

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check in and report any guest concerns
• Answer, respond to and process all guest calls, messages , questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Safety and Company Policies:

• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary informationCommunicate with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

Note:This above description is not intended to establish a total definition of the job, but an outline of the duties