Guest Experience Front Desk Associate (Casual)

Delta-Hotels-By-Marriott-Waltham-Abbey; Epping Forest; Sur place; GBP 12 000 - 17 000; Temps partiel

Avantages offerts par ce poste

Free Meals on Duty

Uniform Provided

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Résumé du poste

Delta Hotels by Marriott Waltham Abbey is seeking a friendly Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, manage check-ins and provide a warm, efficient arrival experience.

In this role, you will coordinate with housekeeping, handle guest inquiries, process payments and assist with reservations. You will work in a dynamic hotel environment that values service excellence, teamwork and guest satisfaction.

Responsabilités

• Process guest check-ins, assign rooms and activate keys
• Coordinate with Housekeeping to prepare rooms for check-in and report any guest concerns
• Answer, respond to and process all guest calls, messages, questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on arrivals and departures

Description du poste

Delta Hotels by Marriott Waltham Abbey is seeking a friendly Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, manage check-ins and provide a warm, efficient arrival experience.

In this role, you will coordinate with housekeeping, handle guest inquiries, process payments and assist with reservations. You will work in a dynamic hotel environment that values service excellence, teamwork and guest satisfaction.