Night Manager

Delta Hotels by Marriott Waltham Abbey; Epping Forest; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Waltham Abbey is recruiting a Night Manager to lead the night team and maintain a warm, secure environment for guests.

You will oversee overnight front desk operations, conduct night audits, handle check-ins and check-outs, and ensure safety and service excellence throughout the night shift. The role offers development and opportunities within Marriott's global network.

Responsibilities

• Manage overnight front desk operations, ensuring procedures are followed and policies are adhered to.
• Complete night audit procedures and rectify any discrepancies.
• Process check-ins and check-outs; arrange alternative accommodation for overbookings.
• Ensure hotel and guest safety through regular night-time patrolling and security checks.
• Deliver memorable guest experiences to improve guest satisfaction scores.
• Monitor guest feedback and drive continuous improvement.
• Log and resolve guest complaints promptly and effectively.
• Anticipate guest needs to provide an above-and-beyond experience.
• Assist with departmental rosters, ordering and payroll as required.
• Maintain knowledge of fire, health and safety procedures and act in emergencies.
• Support other departments and foster strong hotel-wide teamwork.
• Train and develop night team members and uphold safety standards.

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

We are currently recruiting for a Night Manager to lead the night team at the Delta Hotels by Marriott Waltham Abbey.

What's in it for you:

in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty: Enjoy complimentary meals while at work
• Uniform Provided: A professional uniform is supplied for all associates
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
• Pension Scheme: Participation in The People's Pension
• Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
• Career Development: Opportunities for career growth and internal transfers within Marriott's global network
• Training and Development: Access to training programs to enhance your skills and advance your career

Responsibilities:

Here's what your journey with us entails:

As Night Manager, you will find yourself right in the heart of things. You will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted with a warm welcome the minute they walk through the door and ensure a safe and secure environment overnight for both guests and associates.

You Will Be Responsible For

• Managing the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Ensuring that night audit procedures are completed and any discrepancies rectified
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise
• Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Deliver memorable guest experiences which support in driving Intent to Recommend scores
• Monitor and analyze guest satisfaction survey results to ensure these continually improve
• Report any maintenance issues or safety concernsEnsure all guest complaints are resolved in a timely manner and logged correctly
• Anticipate guest needs to deliver an above and beyond experience
• Support with departmental rota's, ordering and payroll as and when required
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Assist other department, wherever necessary and maintain good working relationships within the whole hotel
• Train and develop night team members
• Comply with hotel security, fire regulations and all health and safety legislation

Safety And Company Policies

• Follow all company and safety and security policies and procedures
• Report maintenance needs, accidents, injuries and unsafe work conditions to the manager
• Complete safety training and certifications
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Communicate with others using clear and professional language
• Develop and maintain positive working relationships with others
• Support the team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Ensure adherence to quality expectations and standards

Note:

This above description is not intended to establish a total definition of the job, but an outline of the duties

Join us and be part of a team that values excellence, sustainability, and career growth.