Casual Front Desk Host – Guest Experience Leader

Delta Hotels By Marriott Waltham Abbey; Essex; Presencial; GBP 12.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

Uniform provided

Pension scheme

Employee assistance programme

Career development

Training & development

Descripción de la vacante

Delta Hotels by Marriott Waltham Abbey is seeking a Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, manage check-ins and check-outs, and provide information about local attractions.

As part of an iconic Marriott brand, you will deliver friendly service, coordinate with housekeeping for room readiness, handle guest inquiries, and contribute to a positive, professional environment across shifts.

Formación

• Casual Front Office Receptionist role at a Marriott hotel.
• Strong guest-service mindset and professional appearance.
• Ability to handle check-in/check-out, payments and reservations.

Responsabilidades

• Process guest check-ins, assign rooms and activate keys.
• Coordinate with Housekeeping to ensure room readiness.
• Answer guest calls, messages, questions or concerns.
• Provide guests with information and directions about the property and local area.
• Process check-outs and resolve disputed charges.
• Process payments and room charges.
• Confirm reservations and cancellations; run daily arrivals/departures reports.

Descripción del empleo

Delta Hotels by Marriott Waltham Abbey is seeking a Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, manage check-ins and check-outs, and provide information about local attractions.

As part of an iconic Marriott brand, you will deliver friendly service, coordinate with housekeeping for room readiness, handle guest inquiries, and contribute to a positive, professional environment across shifts.