Night Duty Manager

Delta-Hotels-By-Marriott-Waltham-Abbey; Epping Forest; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Marriott Discount Card

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Waltham Abbey is seeking a dedicated Night Duty Manager to join the Front Office team. You will oversee overnight front desk operations, lead the night staff, and ensure a secure, welcoming environment for guests while completing night audit procedures.

The role requires strong hospitality experience, leadership and a solid grasp of safety and security protocols. A proactive approach to guest service and issue resolution is essential for success.

Qualifications

• Experience in hospitality front desk operations and overnight shifts.
• Ability to lead a night team and ensure smooth, secure operations.
• Strong knowledge of safety procedures, fire and security regulations.
• Excellent communication and problem-solving skills to handle guest requests and complaints.

Responsibilities

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Lead the night team to greet guests warmly and maintain a secure overnight environment
• Ensure night audit procedures are completed and discrepancies rectified
• Process check-ins and check-outs and arrange alternative accommodation for overbooking situations
• Ensure the security of the hotel and guests through regular documented night patrols
• Report maintenance issues or safety concerns
• Handle guest complaints promptly and log them correctly
• Be conversant with fire, health and safety procedures and respond in emergencies
• Comply with hotel security, fire regulations and all safety legislation

Skills

Front Office

Night Audit

Team Leadership

Guest Service

Security Vigilance

Job description

Are you passionate about delivering exceptional hospitalityand eager to join a dynamic team at one of the world's leading hotelbrands? We are currently recruiting for a dedicated individual to joinour team. We believe in creating memorable experiences for our guests andwe want our associates to be at their best: to care for their holisticwellbeing, to feel a sense of belonging, to know their co-workers are committedto a culture of respect and kindness.

We are currently looking for a Night Duty Manager to join our Front Office team at the Delta Hotels by Marriott Waltham Abbey.

What's in it for you:

in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• FreeMeals on Duty:Enjoy complimentary meals while at work
• UniformProvided:A professional uniform is supplied for all associates
• ExploreDiscounts:A Marriott Discount Card that offers benefits on hotelstays and F&B across 140 countries
• PensionScheme:Participation in The People's Pension
• EmployeeAssistance Programme:Free and confidential support for variouschallenges, including financial advice, stress and health issues
• CareerDevelopment:Opportunities for career growth and internaltransfers within Marriott's global network
• Trainingand Development:Access to training programs to enhance yourskills and advance your career

Responsibilities:

• Manage the day to day front desk operation overnight, ensuring procedures are adhered to and policies are followed
• Leading the team on nights, ensuring that our guests are greeted with a warm welcome and ensure a safe and secure environment overnight for both guests and associates
• Ensure that night audit procedures are completed and any discrepancies rectified
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise
• Ensure the security of the hotel and guests through regular documented patrols throughout the night
• Report any maintenance issues or safety concerns
• Ensure all guest complaints are resolved in a timely manner and logged correctly
• Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency
• Comply with hotel security, fire regulations and all health and safety legislation

Safety and Company Policies:

• Followall company and safety and security policies and procedures
• Reportmaintenance needs, accidents, injuries and unsafe work conditions to themanager
• Completesafety training and certifications
• Ensureuniform and personal appearance are clean and professional
• Maintainconfidentiality of proprietary information
• Communicatewith others using clear and professional language
• Developand maintain positive working relationships with others
• Supportthe team to reach common goals
• Listenand respond appropriately to the concerns of other employees
• Ensureadherence to quality expectations and standards

Note:

This above description is not intended to establish a total definition of the job, but an outline of theduties

Join us and be part of a team that values excellence,sustainability, and career growth. start your journey withMarriott!

Compensation: Competitive salary