Casual Front Desk Receptionist — Guest Experience Agent

Delta Hotels by Marriott Waltham Abbey; Epping Forest; In loco; GBP 14.000 - 20.000; Part-time

Vantaggi offerti da questo lavoro

Free Meals on Duty

Uniform Provided

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Descrizione del lavoro

Delta Hotels by Marriott Waltham Abbey is seeking a Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, handle check-ins/check-outs, and provide local area information in a busy hotel environment.

Responsibilities include coordinating with housekeeping, processing payments, and handling guest inquiries. The role offers training, career development, and a range of Marriott benefits as part of a supportive team.

Mansioni

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check in and report any guest concerns
• Answer, respond to and process all guest calls, messages , questions or concerns
• Give guests information and directions regarding property and local areas of interest
• Process check-outs and resolving any disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures

Descrizione del lavoro

Delta Hotels by Marriott Waltham Abbey is seeking a Casual Front Office Receptionist to join our Front Desk Team. You will welcome guests, handle check-ins/check-outs, and provide local area information in a busy hotel environment.

Responsibilities include coordinating with housekeeping, processing payments, and handling guest inquiries. The role offers training, career development, and a range of Marriott benefits as part of a supportive team.