Night Front Desk Agent | Guest Experience Leader

Staycity Group; York and North Yorkshire; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted staff rates

Refer and earn scheme

Cycle to work

Education support

Volunteer days

Employee Assistance Program

Birthday day off

Job summary

Staycity Group is seeking a Night Reception Team Member to ensure a smooth guest journey across our urban aparthotels in the UK. You will welcome guests, handle check-ins/outs, and respond promptly to requests, contributing to memorable stays.

We offer flexible patterns, a supportive team, and a focus on guest satisfaction. Training is provided, with opportunities to grow within a hospitality-first culture.

Qualifications

• Excellent communication and interpersonal skills required.
• Previous experience in a similar property is helpful but not required.
• Full training provided.

Responsibilities

• Be a Brand Ambassador: Embrace your role with joy and enthusiasm as a Staycity Group representative.
• Make a strong first impression with guests through confident and clear communication.

Skills

Communication skills

Interpersonal skills

Customer service

Tools

Opera PMS

Job description

Staycity Group is seeking a Night Reception Team Member to ensure a smooth guest journey across our urban aparthotels in the UK. You will welcome guests, handle check-ins/outs, and respond promptly to requests, contributing to memorable stays.

We offer flexible patterns, a supportive team, and a focus on guest satisfaction. Training is provided, with opportunities to grow within a hospitality-first culture.