Night Front Desk Specialist - Guest Care & Check-in

Harbour Hotels Group; Fowey; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Excellent progression opportunities

Hotel stay and F&B discounts

Employee Assistance Program

Meals included on duty

Stylish boutique uniform

Job summary

Harbour Hotels Group invites applications for a Night Porter to support the Night Manager and look after guests and the hotel during the night. A sound knowledge of Front Office procedures and experience with Opera is preferred, including check-in and check-out processes during night shifts.

Harbour Hotels Group operates luxury properties across the South with on-site training, staff discounts, meals on duty, uniform, and clear opportunities for career progression within the group.

Qualifications

• Knowledge of Front Office procedures and guest service.
• Experience with Opera PMS is preferred for night operations.
• Ability to perform check-in and check-out processes during night shifts.

Responsibilities

• Support the Night Manager in looking after guests and the hotel overnight.
• Ensure smooth front desk operation and guest comfort during night hours.
• Handle guest requests and emergencies as they arise during the night shift.

Skills

Guest service

Night shift experience

Self-motivation

Tools

Opera PMS

Job description

Harbour Hotels Group invites applications for a Night Porter to support the Night Manager and look after guests and the hotel during the night. A sound knowledge of Front Office procedures and experience with Opera is preferred, including check-in and check-out processes during night shifts.

Harbour Hotels Group operates luxury properties across the South with on-site training, staff discounts, meals on duty, uniform, and clear opportunities for career progression within the group.