Events & Conference Supervisor — Guest Experience Lead

Ashford International; Ashford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Staff discounts across The QHotels

Family & Friends discounts

Job summary

Ashford International Hotel & Spa, part of The QHotels Collection, is seeking a capable supervisor to lead a hospitality food & beverage team in our 4*, 179-bedroom property near Ashford. You will motivate staff, ensure high service standards and upsell promotions to guests.

The role offers benefits including parking, staff discounts, health club access, training support and opportunities for professional qualifications; a diverse, inclusive workplace and a dynamic, guest-focused environment.

Qualifications

• Previous experience in a supervisory role within hospitality food & beverage.
• Ability to work in a professional, efficient, high-quality, service-oriented operation.
• Good knowledge of wines and spirits.
• Excellent team motivator and team builder.

Responsibilities

• Supervise and lead the team to deliver a high standard of guest experience.
• Drive revenue by upselling and explaining promotions to guests after proper training.

Skills

Supervisory experience

Service excellence

Wine and spirits knowledge

Team motivation & building

Job description

Ashford International Hotel & Spa, part of The QHotels Collection, is seeking a capable supervisor to lead a hospitality food & beverage team in our 4*, 179-bedroom property near Ashford. You will motivate staff, ensure high service standards and upsell promotions to guests.

The role offers benefits including parking, staff discounts, health club access, training support and opportunities for professional qualifications; a diverse, inclusive workplace and a dynamic, guest-focused environment.