Night Front Desk Host – Live-In & Guest Care

Stratford Manor; Stratford-upon-Avon; Hybrid; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Free health club membership (T&Cs)

Discounts across The QHotelsCollection

Family & Friends discounts in hotels

Support with training & professional 

Various learning & development

Employee Assistance Program – Hosp‎it‎

Refer a friend scheme

FREE parking

Live In Accommodation available

Job summary

Stratford Manor Hotel & Spa in Stratford-upon-Avon is seeking a night-time receptionist to manage the reception desk, greet guests on arrival and handle check-ins and check-outs with a friendly, professional approach.

You will address guest enquiries and complaints to ensure a high level of guest satisfaction during their stay, while maintaining a courteous manner. The role includes delivering outstanding service and working with minimal supervision in a busy hotel environment.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• You’ll manage the reception during the night, greeting guests upon arrival, administering check ins and check outs and ensuring all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Skills

Guest service

Night shift

Reception

Conflict resolution

Job description

Stratford Manor Hotel & Spa in Stratford-upon-Avon is seeking a night-time receptionist to manage the reception desk, greet guests on arrival and handle check-ins and check-outs with a friendly, professional approach.

You will address guest enquiries and complaints to ensure a high level of guest satisfaction during their stay, while maintaining a courteous manner. The role includes delivering outstanding service and working with minimal supervision in a busy hotel environment.