Luxury Front Desk Manager - Guest Experience Leader

Ashdown Park; Waldron; On-site; GBP 28,000 - 36,000; Full time

Job summary

Ashdown Park is seeking a Reception Manager to oversee the day-to-day operations of the hotel reception and uphold the highest guest service standards. You will lead the front desk team with warmth, motivation, and a commitment to exceed guest expectations.

This role requires an experienced supervisor looking to advance their career, delivering exceptional service and maintaining the standards of a prestigious property.

Qualifications

• Background working in hotel front office operations.
• Excellent communicator and motivator to train and develop the current dedicated team and lead by example.
• Well organised with proven problem solving skills, able to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

Responsibilities

• Oversee day-to-day running of hotel reception.
• Ensure high guest service standards in line with AA 4 Red Star guidelines and Guest Satisfaction Surveys.
• Be the main point of contact for guests and deliver exceptional service.
• Lead and develop the reception team.

Skills

Front office operations

Leadership / Training

Communication

Problem solving

Attention to detail

Tools

Opera PMS

Job description

Ashdown Park is seeking a Reception Manager to oversee the day-to-day operations of the hotel reception and uphold the highest guest service standards. You will lead the front desk team with warmth, motivation, and a commitment to exceed guest expectations.

This role requires an experienced supervisor looking to advance their career, delivering exceptional service and maintaining the standards of a prestigious property.