Night Front Desk Lead — Exceptional Guest Service

The QHotels Collection; Norwich; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading hospitality group in Norwich seeks a Night Receptionist to deliver exceptional guest service. The role involves managing the reception during night shifts, welcoming guests, overseeing check-ins and check-outs, and addressing inquiries and complaints. The ideal candidate should demonstrate a passion for customer service, the ability to work independently, and possess conflict resolution skills. Join a company committed to inclusivity and quality in the hospitality industry.

Benefits

Free health club membership

Discounts across golf

Family & Friends discounts

Support with training & qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Experience in customer service or hospitality roles.
• Skills in managing guest inquiries and complaints.
• Ability to handle tasks during night shifts.

Responsibilities

• Manage the reception during the night.
• Greet guests upon arrival and administer check-ins.
• Ensure guest satisfaction throughout their stay.

Skills

Ability to work with minimum supervision

Passion for delivering exceptional guest service

Courteous and pleasant attitude

Conflict resolution experience

Job description

A leading hospitality group in Norwich seeks a Night Receptionist to deliver exceptional guest service. The role involves managing the reception during night shifts, welcoming guests, overseeing check-ins and check-outs, and addressing inquiries and complaints. The ideal candidate should demonstrate a passion for customer service, the ability to work independently, and possess conflict resolution skills. Join a company committed to inclusivity and quality in the hospitality industry.