Night Front Desk Host - Luxury Hotel with Great Perks

Sofitel London Gatwick; Crawley; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform provided

Free on-site parking

Employee discounts

Christmas gifts and events

Introduce a friend scheme

Employee assistance programme

Arora star recognition

Long service award

Job summary

Sofitel London Gatwick is seeking a Night Receptionist to join our front office team. You will greet guests, manage seamless check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, professionalism, and a calm, guest-focused approach. Collaborate with other departments to ensure a smooth guest experience, handle inquiries promptly, and contribute to a warm, welcoming atmosphere during night shifts.

Qualifications

• Natural flair for guest interactions and service excellence.
• Strong command of written and spoken English.

Responsibilities

• Greet guests warmly on arrival and maintain a welcoming atmosphere.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Guest service

English proficiency

Team player

Calm under pressure

Job description

Sofitel London Gatwick is seeking a Night Receptionist to join our front office team. You will greet guests, manage seamless check-in and check-out, and provide information about hotel facilities and local area.

The role requires excellent English communication, professionalism, and a calm, guest-focused approach. Collaborate with other departments to ensure a smooth guest experience, handle inquiries promptly, and contribute to a warm, welcoming atmosphere during night shifts.