Night Front Desk Agent – 5-Star Hotel

Sofitel London Heathrow; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts

Christmas gifts

Employee parties

Friend & family rates

Long service recognition

Job summary

Sofitel Heathrow is seeking a Night Receptionist to create a warm, welcoming atmosphere for guests arriving and staying through the night. You will manage check-in and check-out efficiently, provide guests with information on hotel facilities and local area, and resolve issues promptly while coordinating with other departments.

The role requires excellent communication in English, strong organization, and the ability to multi-task under pressure. 5-star hotel experience is a real advantage.

Qualifications

• Excellent communication skills with a high standard of written and spoken English.

Responsibilities

• Greet guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Job description

Sofitel Heathrow is seeking a Night Receptionist to create a warm, welcoming atmosphere for guests arriving and staying through the night. You will manage check-in and check-out efficiently, provide guests with information on hotel facilities and local area, and resolve issues promptly while coordinating with other departments.

The role requires excellent communication in English, strong organization, and the ability to multi-task under pressure. 5-star hotel experience is a real advantage.