Front Office Leader: Elevate Guest Experience & Revenue

Sofitel Gatwick - Arora Group; Guildford; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Free meals on duty

Employee rates

Food & beverage discounts

Life assurance

Cycle to work

Merlin/attraction discounts

Taste card

Employee assistance programme

Recognition programs

Long service awards

Job summary

Sofitel London Gatwick is seeking a capable Front Office leader to drive guest satisfaction and revenue opportunities in a busy, upscale hotel. You will oversee the Front Office team, ensuring brand standards are met and that guest interactions are handled with professionalism.

Key requirements include proven leadership in a hotel setting, strong English communication, and familiarity with Opera PMS and Microsoft Office. This full-time role offers career growth within the Arora Group.

Qualifications

• Proven experience of managing, coaching and developing teams.
• Strong leadership and attention to detail with high standards.
• Excellent communication and organisational skills.
• High standard of English, written and spoken.

Responsibilities

• Lead the Front Office team to meet guests' needs and brand standards.
• Manage and inspire the team to maximise guest feedback scores and upsell opportunities.
• Implement sales, marketing and rates policies as defined by the Revenue Manager.
• Address guest concerns promptly and attentively to ensure satisfaction.
• Encourage cross-department collaboration for a seamless guest experience.
• Coach, train and support the team to maintain high standards.
• Manage rotas, timesheets and holiday entitlements with occupancy and group movements in mind.
• Oversee groups and delayed flight arrivals and related administration.

Skills

Leadership

Communication

Organisational skills

Coaching

Pressure handling

Can-do attitude

Education

Experience in 4-star hotel

Tools

Opera PMS

Microsoft Office

Job description

Sofitel London Gatwick is seeking a capable Front Office leader to drive guest satisfaction and revenue opportunities in a busy, upscale hotel. You will oversee the Front Office team, ensuring brand standards are met and that guest interactions are handled with professionalism.

Key requirements include proven leadership in a hotel setting, strong English communication, and familiarity with Opera PMS and Microsoft Office. This full-time role offers career growth within the Arora Group.