Night Front Desk Specialist – Guest Experience & Growth

Hilton Gatwick - Arora Group; Guildford; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Employee discounts at Arora Hotels

Food and beverage discounts

Christmas gifts and employee parties

Friend referral scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora recognition

Long service recognition award

Job summary

Hilton London Gatwick, part of the Arora Group, is seeking a Night Receptionist to welcome guests and ensure seamless stays.

You will check in/out guests, provide information about facilities and local attractions, coordinate with other departments, and resolve issues promptly with a warm, professional manner. The role emphasizes guest satisfaction, attention to detail, and teamwork in a 4-star hotel environment.

Qualifications

• Night-time front desk responsibilities and guest service skills.
• Strong communication and professionalism are required.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Job description

Hilton London Gatwick, part of the Arora Group, is seeking a Night Receptionist to welcome guests and ensure seamless stays.

You will check in/out guests, provide information about facilities and local attractions, coordinate with other departments, and resolve issues promptly with a warm, professional manner. The role emphasizes guest satisfaction, attention to detail, and teamwork in a 4-star hotel environment.